Effective Date: 01 Jun 2025
At Agrinofy, we are committed to ensuring your satisfaction with our AI-powered agriculture products and services. This Refund Policy outlines the terms for processing refunds, including our shipping policies and product liability clause.
1. Refund Policy
a. Digital Services (e.g., Subscriptions, AI Tools, SaaS):
- Refunds are not applicable for services already delivered or consumed.
- For monthly/annual subscriptions, you may request cancellation before the next billing cycle.
- In case of technical failure on our part (e.g., service downtime exceeding 72 hours), partial refunds may be considered upon review. See details Subscription Cancellation Terms
b. Hardware Devices (e.g., Smart Sensors, Agri Drones – if applicable):
- Refund requests must be made within 7 days of delivery.
- The product must be in original condition, with packaging and unused.
- The customer must provide proof of purchase and reason for return.
c. Custom Projects or Consultancy:
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Refunds for consultancy or enterprise solutions will follow the terms defined in the project agreement.
2. Shipping Policy (Applicable for Physical Products Only)
- We currently ship devices and hardware only within specified regions per our logistics partners.
- Shipping timelines vary based on location but generally range between 3–10 business days.
- Customers will receive tracking information once the product is dispatched.
- Shipping charges are non-refundable unless the product is defective or delivery fails due to our error.
3. Product Liability Clause
- Agrinofy is not responsible for agronomic decisions solely based on AI outputs without human verification or field evaluation.
- We are not liable for any crop loss, yield reduction, or financial loss resulting from:
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Misuse of devices,
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External environmental factors (e.g., drought, flood),
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Non-compliance with local agricultural practices.
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- In case of hardware, warranty conditions will apply as specified in individual product manuals (usually 6–12 months warranty period).
- Any modifications to hardware/software by third parties void the warranty and liability.
4. How to Request a Refund or Return
Please contact our support team with the following details:
Email: support@agrinofy.com
Subject Line: Refund/Return Request – [Order ID]
Details Required:
- Proof of purchase
- Description of issue
- Photographs (if hardware is involved)
Our team will assess your request and respond within 5 business days.
5. Exceptions
We reserve the right to refuse a refund/return if:
- The request is made after the specified window (7 days for hardware).
- The product shows signs of damage or use.
- Services were fully delivered and acknowledged.
- The issue is due to factors outside our control (e.g., third-party failure, user misconfiguration).
6. Contact for Further Queries
For any questions regarding refunds, returns, or liability:
Agrinofy Customer Care
📧 Email: support@agrinofy.com
🌐 Website: https://www.agrinofy.com