Service-level Warranty Policy, AI Accuracy Disclaimer, Logistics Partner Policy

✅ 1. Service-Level Warranty Policy

At Agrinofy, we are committed to delivering high-quality AI-powered agriculture services with optimal uptime, accuracy, and performance.

a. Uptime Guarantee

  • We guarantee a minimum 98.5% uptime for all cloud-based tools and dashboards (excluding scheduled maintenance).
  • Any unscheduled downtime exceeding 12 consecutive hours will be compensated with service credit on the next billing cycle.

b. Technical Support

  • Standard support available via email (within 24 business hours).
  • Priority SLA support for enterprise clients includes:

    • Emergency issue response within 4 hours.

    • Resolution timeline based on severity.

c. Platform Performance Warranty

  • Services including Pest Detection, Seed Recommendation, and Drone Analytics are warranted to deliver consistent and reproducible outputs under standard usage conditions.
  • In case of malfunction or disruption, we offer system diagnostics, patch deployment, or data rollback.

d. Limitations

  • Warranty excludes issues caused by:

  1. User misconfiguration.
  2. Internet connectivity problems on user end.
  3. Use of third-party plugins or tools.

⚠️ 2. AI Accuracy Disclaimer

Agrinofy’s solutions leverage artificial intelligence and machine learning models to support data-driven agricultural decisions. However, we make the following disclaimers:

a. Probabilistic Nature of AI

  • Recommendations (e.g., pest detection, crop health alerts) are probabilistic predictions, not deterministic guarantees.
  • Accuracy depends on input data quality, regional variability, and model limitations.

b. Human Oversight Required

  • AI outputs are designed to assist, not replace, agronomists or farmers’ judgment.
  • We strongly advise users to verify AI recommendations with field inspections or agronomic consultants before making critical decisions.

c. No Liability for Misuse

  • Agrinofy is not liable for:

    • Yield losses, crop damage, or farm disruptions caused by exclusive reliance on AI suggestions.

    • Misinterpretation or failure to act on system alerts.

🚚 3. Logistics Partner Policy (For Physical Product Deliveries)

Agrinofy partners with reputed logistics providers for the delivery of agri-devices (e.g., smart sensors, drones).

a. Delivery Coverage

  • Delivery is currently limited to Bangladesh and selected international regions.
  • A complete list of deliverable zones will be available during checkout.

b. Delivery Timeline

  • Estimated delivery: 3–10 business days from confirmation.
  • Tracking ID will be shared upon dispatch.

c. Third-party Responsibility

  • Once dispatched, responsibility for transit lies with our logistics partner.
  • Delays caused by:

    • Strikes

    • Natural calamities

    • Customs clearance
      are beyond Agrinofy’s control, but we assist in communication and resolution.

d. Damaged or Lost Shipments

  • Customers must report damaged or missing items within 48 hours of delivery.
  • We will initiate claims with the logistics provider and process replacements or refunds based on the investigation.

e. Logistics Partners

  • We partner with trusted services such as [e.g., Sundarban Courier, DHL, FedEx] based on destination.