1 Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2 Domestic Shipping

We deliver to all 64 districts of Bangladesh through our trusted courier partners including Pathao, Redx, Sundarban Courier, SA Paribahan, and Steadfast Courier.

Our courier partners are selected based on reliability, coverage, and speed. We reserve the right to select the most appropriate courier for your location and order type.

3 Shipping Zones & Timeframes

4 Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery address and order weight. Final shipping cost is shown before payment confirmation.

5 Free Shipping Policy

We offer free standard shipping on qualifying orders:

6 Express Delivery

Express delivery is available for customers in Dhaka and Chattogram metro areas only.

• Same-day delivery: Orders placed before 11:00 AM on a business day
• Next-day delivery: Orders placed after 11:00 AM or on weekends
• Cost: ৳150 flat rate (not eligible for free shipping)

7 Fresh Produce Delivery (Farmsfy)

Fresh produce orders via Farmsfy (farmsfy.com) have special delivery conditions due to the perishable nature of the products:

• Delivery is available 7 days a week including weekends and holidays
• Orders placed before 8:00 PM are delivered the next morning
• Produce is harvested fresh and delivered within 12–24 hours of harvest
• Temperature-controlled packaging is used for sensitive produce
• Delivery is currently available in Dhaka and Chattogram metro areas
• Someone must be present to receive fresh produce orders — unattended deliveries cannot be left

8 Livestock Shipping (CharaGhor)

Livestock purchased through CharaGhor (charaghor.agrinofy.com) follows special transport arrangements:

• Transport is arranged on a case-by-case basis agreed upon at the time of purchase
• All livestock transport complies with Bangladesh’s animal welfare and transport regulations
• Buyers may opt for self-collection from the seller’s location
• For Agrinofy-arranged transport, a transport fee is quoted separately based on distance and animal type
• A veterinary health certificate accompanies all transported livestock
• Risk of loss transfers to the buyer upon the animal leaving the seller’s premises

9 International Shipping (Agrinofy Exim)

International shipping is managed through Agrinofy Exim and Agrinofy LLC, serving buyers worldwide with premium Bangladeshi agricultural products.

International Shipping — Important Notes

• Phytosanitary certificates are provided for all agricultural exports as required
• Customs duties, import taxes, and clearance fees are the buyer’s responsibility
• Agrinofy is not liable for delays caused by customs inspections or clearance in the destination country
• All exports comply with Bangladesh Export Policy and relevant international trade regulations
• Minimum order quantities apply for international shipments — contact us for a quote
• International shipping costs are quoted individually based on destination, weight, and volume

10 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing:

• Your tracking number
• The courier partner’s name
• A direct link to track your package
• Estimated delivery date

You can also track your order by:

• Logging into your account on the relevant Agrinofy platform and visiting “My Orders”
• Contacting us via WhatsApp +880 1730 081897 with your order number
• Emailing info@agrinofy.com with subject: “Track Order — [Order Number]”

11 Delivery Issues

11.1 Late Delivery

If your order has not arrived within the estimated delivery window, please:

• Check your tracking link for the latest update
• Allow 1–2 additional business days before contacting us
• Contact us if the order is more than 3 business days late beyond the estimate

11.2 Lost Package

If tracking shows your package as delivered but you have not received it:

• Check with neighbors or building reception
• Contact us within 7 days of the marked delivery date
• We will investigate with the courier and arrange a replacement or refund if confirmed lost

11.3 Failed Delivery Attempt

If a delivery attempt fails because no one was available to receive the package:

• The courier will typically attempt redelivery the next business day
• After 2 failed attempts, the package may be returned to us
• Re-delivery charges will apply for returned packages re-dispatched at your request

11.4 Wrong Delivery Address

11.5 Damaged in Transit

If your order arrives damaged, please refer to our Refund & Returns Policy for the process to report and resolve damaged shipments.

12 Contact Us

For all shipping-related questions, tracking assistance, or delivery issues, our team is ready to help:

When contacting us about a shipment, please always include your order number and tracking number so we can assist you as quickly as possible.

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